Service

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that

Security Protected

Safeguarding your funds and your privacy is our number one objective

Kraken takes a comprehensive approach to protecting your investments. Our team of experts have built in a number of sophisticated measures to prevent the theft of money or information. 

Theft isn't the only threat of course. As a professional exchange we offer financial stability, with full reserves, healthy banking relationships and the highest standards of legal compliance.

Security above everything.

World-class Security Team

We’ve assembled a global team of top security professionals who take a risk-based approach to ensuring our clients’ assets are protected at the highest levels while maintaining exceptional performance and an unparalleled client experience. Our team has decades of experience building security programs for the world’s top brands, investigating the largest consumer data breaches, developing security technology trusted by millions of businesses and discovering vulnerabilities in the technology used by billions of people every day.

Safe Coin Storage

95% of all deposits are kept in offline, air-gapped, geographically distributed cold storage. We keep full reserves so that you can always withdraw immediately on demand.

Platform Security

Our servers reside in secure cages under 24/7 surveillance by armed guards and video monitors. Physical access and code deployment are strictly controlled. Nothing ships without intensive review.

Information Security

All sensitive account information is encrypted at rest at both the system and data level. Access is strictly controlled and monitored. Learn more.

Penetration Testing

We have an expert team dedicated to testing our own systems via every imaginable attack vector. Additionally, we run a bug bounty program to leverage the expertise of the broader security research community.

Security Features

  • 2FA (Google Authenticator and Yubikey) to keep your account secure
  • No Phone/SMS account recovery, your account stays in your hands
  • Email confirmations for withdrawals with self-serve account lock
  • Configurable account timeout for another layer of protection
  • Customizable, granular API key permissions with range boundaries
  • Global settings time lock for extreme security when you're away
  • PGP signed and encrypted email for secure communication
  • SSL encryption to protect you when browsing Kraken 
  • Constant, real-time monitoring for suspicious activity
  • Zero settlement risk, no chargeback fraud when trading crypto
  • Sensitive data is fully encrypted at rest and in transit
  • High priority 24/7 live chat and email support for urgent concerns

Committed to helping secure the crypto-ecosystem

Our mission is to increase cryptocurrency adoption world-wide, and we recognize that this extends past Kraken’s products and services. We’re committed to helping the entire industry become more secure, and that means identifying vulnerabilities in other projects or tools that our clients regularly use. To this end, we’ve developed Kraken Security Labs to test third-party services and products in an effort to help identify, publicize and solve issues before they’re exploited by bad actors.
Learn more.

Security Resources

Interested in learning more about our security practices or how you can protect yourself from bad actors?  Check out the resources below: 

Securing your account

 

Other Security Information